FAQ’s – Pick Up and Delivery
How do I get started with my first order?
You can always give us a call on 1300 885 245, leave us with your name, phone number and address and we will schedule in your first pick up on your next delivery date. Then, simply fill out a registration form, print and leave with your garments or complete your registration online
We will then collect on your delivery day, process your order, delivery on the next delivery day with your blue bag and charge your nominated credit card.
You can then choose if you would like to us to come past twice weekly to check for a bag, or give us a call when you have a pick up. Most of our customers are in our system as scheduled stops. We come past your area anyway, so it is convenient for us to check your house for a bag. There is no need to remember to call, simply leave your bag on the porch or designated area and we will attend to all your laundry and dry cleaning needs
What if I need something done sooner than three-days?
Simply call our Delivery team and let them know. We may be able to delivery earlier, or we can arrange it to be ready so that you can pick up your order from our store.
Can I pay with a credit card?
Yes, most of our customers have registered a credit card with us, that we keep on file and charge each time we make a delivery. We use a secure payment gateway, via the NAB, and we do not have access to your personal credit card details.
Can I pay by cash or cheque for each order?
In special circumstance yes, but for the most part we would prefer a credit card payment, or a card kept on file. The main reason we do not charge extra for pick up and delivery is that we can keep it efficient.
Do you do alterations or repairs?
Yes we sure do, amongst some other great convenient services. All you need to do is leave a note with your garments with a description of what needs to be done. For fittings, it wold be an idea to bring the garment into the store, and we can always deliver it back on the next delivery day.
I’m never home. How do I leave my clothes for you?
Most of our customers lead very busy lives and are not home during the day. Simply leave your order in your personalised blue laundry bag that we have provided on your porch or other designated area. Our driver will come past and collect it, and deliver to the same spot on the next delivery day.
What if I have a problem or issue with a garment?
Your driver and delivery manager are your personal customer service rep. They are happy to handle any issues that may arise. If there is however a problem with a garment, for example if it needs a re clean, please call our delivery team, and we will sort something out straight away.
Which days are my scheduled days for pick up?
Depending on your area, your scheduled days may either be Monday and Thursday, or Tuesday and Friday. You can check your delivery days for your area on our areas we service page
What if I don’t have a blue bag?
We generally give you a blue laundry bag on return of your first order. This bag is clearly labelled with your details, and we ask that you use this bag for all orders. If you need an extra bag, please let us know and we can provide one for you.
How do I update my credit card or personal details?
Login to our secure customer portal using your user name and password. Generally your username is your mobile number. Here you can update all of your persoanl details, including credit card information and request bookings.
Or, you can simply call our delivery team and we can update any of your details with ease.